Question 1

Who is ClaimsPointe built for?

Accepted Answer

ClaimsPointe is purpose-built for auto dealerships and dealer groups managing vehicle insurance claims from the dealer's side — not the carrier's. It works best for single-rooftop dealers handling more than 20 open claims at a time, and for dealer groups with multiple locations who need cross-rooftop visibility. Fixed ops directors, claims managers, and general managers who currently track claims in spreadsheets or DMS notes will get the most immediate value. Fleet operators running courtesy and loaner fleets with recurring damage incidents are also a strong fit. If you are an insurance carrier, adjusting firm, or body shop, ClaimsPointe is not designed for your workflow.

Question 2

Can I assign claims to specific team members?

Accepted Answer

Yes. ClaimsPointe has full role-based access with three permission levels: admin, handler, and viewer. Any claim can be assigned to a specific handler at intake and reassigned at any time. Handlers receive an email notification when a claim is assigned to them and when key status changes occur. Admin users have full visibility across all claims and all locations in a dealer group — they can see every open matter, every handler's workload, and every rooftop's status from a single dashboard. Viewer-role users can read claim records but cannot make changes.

Question 3

Does it integrate with our DMS?

Accepted Answer

ClaimsPointe is building integration paths for CDK Global, Reynolds & Reynolds, Tekion, and Dealertrack. The specific fields that sync — VIN, customer record, repair order number — vary by DMS. In the meantime, ClaimsPointe works effectively alongside any DMS through manual entry and document upload. Most dealerships run ClaimsPointe and their DMS as complementary tools: the DMS holds the vehicle and transaction record, ClaimsPointe holds the claim lifecycle — handler, status, recovery pipeline, audit trail, and deadline management. Reach out to share your DMS and discuss what integration looks like for your setup.

Question 4

What claim types are supported?

Accepted Answer

ClaimsPointe supports every claim type a dealership handles: auto liability, comprehensive, collision, loaner and courtesy vehicle damage, lot and valet/porter damage, customer vehicle damaged in service, test-drive incidents, hail and weather events, inventory damage, fleet damage, subrogation recovery matters, and litigation. Body shop repair order tracking with VIN-level detail is included for all plans. Subrogation is tracked on a structured Kanban pipeline from Identified through Demand Sent, Negotiating, and Recovered. Litigation matters have their own structured records with key dates, counsel information, and demand and settlement amount tracking.

Claims management,
built for dealerships.

Everything you need to run claims.

Claims at a Glance

Body Shop Tracking

Litigation & Subrogation

Three steps. Zero friction.

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Common questions.

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Claims management,built for dealerships.