What types of loaner damage can ClaimsPointe track?

Any damage that occurs while a courtesy or loaner vehicle is in customer possession: paint, body, glass, interior, mechanical, and tire damage. Each incident is its own claim with photos, VIN, mileage, and a complete audit trail.

How does ClaimsPointe integrate with the check-in process?

Damage is captured at check-out and check-in and attached to the customer record. The claim is filed directly from that inspection — no re-entry, no paper form to scan later.

Can we track multiple loaners across rooftops?

Yes. Each vehicle is tagged to its operating entity. Admin users see the full group fleet; handlers see their location. You can filter and report across every rooftop from one view.

SolutionLoaner & Courtesy Vehicles

Recover more on every damaged loaner.

Most dealers write off loaner damage because tracking it is too hard. ClaimsPointe makes capture, claim, and recovery the path of least resistance.

Claim lifecycle

Check-inCustomer signs, damage documented at return — VIN, photos, odometer

File ClaimStructured intake routes to insurance or customer liability automatically

RecoverPayment tracked to close — no write-offs from lost paperwork

50%faster claim cycle — VIP Auto Group, 10 rooftops

The problem

Why does un-recovered loaner damage cost dealers so much?

A loaner fleet of 10 vehicles averaging two incidents per month at $800 per repair leaves roughly $19,000 a year on the table at a 20% recovery rate. Across a 10-rooftop group, that number crosses six figures.

The reason is not that dealers don’t want to recover — it’s that the current process is a phone call, a DMS note, and eventually a write-off. There is no structured claim, no handler, no deadline, and no pipeline. So nothing gets recovered.

According to NADA data, the average new-car dealership operates a courtesy fleet and handles dozens of service-related damage incidents each year. Most are written off, not recovered.

Calculate your dealership’s exposure →

Status quo

Call. Note. Give up.

The typical loaner damage workflow: customer returns with damage, a manager calls the customer, a note goes into the DMS, and the matter stalls. No handler owns it. No deadline exists. No one is tracking recovery.

Weeks later the write-off happens because following up takes more time than the loss seems worth. Multiply that by every incident across every rooftop.

With ClaimsPointe

Capture. Claim. Recover.

Damage documented at check-in and return — photos, VIN, mileage, condition notes
Claim filed immediately with a control number and handler assigned
Recovery pursued through body shop, insurance, or direct demand
Full audit trail — every contact, every status change, every dollar recovered
Multi-rooftop view of every open loaner claim across the group

How does ClaimsPointe track loaner damage from check-in to recovery?

Damage is documented at vehicle return, a claim is filed with a handler assigned, and recovery is tracked through insurance or direct demand until closed.

Capture

Document damage at vehicle return with photos, VIN, and mileage. The record is created immediately — no paper, no DMS re-entry.

Claim

A claim is filed, a handler is assigned, and the recovery path is selected: insurance, direct demand, or body shop routing.

Recover

Handler pursues recovery through the structured pipeline. Every contact and dollar is logged. Close when resolved — open if disputed.

Common questions.

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