Damage that happens on your lot.
Valet incidents, porter moves, lot sweeps, hail — every on-lot damage event needs a structured claim, not a sticky note. ClaimsPointe captures it at the source and routes it to recovery.
Why is on-lot damage the most under-claimed category at most dealerships?
A porter clips a bumper during a lot move. A valet scrapes a door in the service drive. A hail event hits inventory overnight. Each incident gets a verbal mention, maybe a manager's note in the DMS, and then disappears. No claim. No handler. No recovery. The cost gets absorbed as a write-off or a service repair with no documentation. Over a month, across a group, the number adds up fast.
Every incident becomes a claim with an owner.
- Incident documented at the moment of discovery — VIN, photos, description
- Claim filed immediately with a control number and handler assigned
- Recovery path selected: insurance, employee liability, or lot damage reserve
- Full audit trail — every contact, every status change logged
- Multi-rooftop lot damage view for management
- Filter by incident type to isolate valet, porter, hail, and vandalism claims
Document. Assign. Recover.
Document
Capture the incident at the source with photos and VIN. No paper form, no re-entry later — the record is created on the spot.
Assign
A handler takes ownership immediately. The lot team moves on; the claims team pursues recovery through the right channel.
Recover
Insurance, employee liability, or direct reserve — the path is tracked end to end. Close when resolved. Audit trail is permanent.