What is the litigation status lifecycle in ClaimsPointe?

Pre-suit → Active → Mediation → Settlement → Verdict → Dismissed → Closed. Status changes are logged with actor and timestamp. You can add litigation notes at any stage.

How does subrogation recovery tracking work?

Each claim with a subrogation opportunity gets a subrogation record on a kanban board. You track the demand amount, the recovery amount, and the current pipeline stage. Payment records log individual payments toward recovery.

Who can access litigation records?

Admins and handlers with assignment can view and edit litigation records. Viewer-role users have read-only access. Litigation mutations require admin or handler role.

Can ClaimsPointe track multiple subrogation payments on one claim?

Yes. Each subrogation record can have multiple payment entries, each with a date, amount, and payment type. The ledger rolls up to show total recovered.

FeatureLegal & Recovery

Never miss a deadline or leave recovery on the table.

What is subrogation for auto dealerships?Subrogation is the legal process by which a dealership recovers money it paid out for a claim from the party responsible for the loss. When a customer damages a loaner vehicle and their insurer pays the claim, the dealer can pursue the at-fault driver's insurer for reimbursement. Dealerships that track subrogation in a structured pipeline recover significantly more than those that rely on informal follow-up.

Structured litigation tracking keeps legal matters from falling through the cracks. Subrogation pipeline turns open recoveries into closed dollars.

$0Missed recoverywith deadline enforcement

70%Recovery rate targetvs industry avg of 15-25%

100%Deadline trackingdemand dates enforced by system

FullLitigation pipelinecase, firm, trial date, demand

Litigation tracking

Every matter. Every deadline. One place.

Structured matter tracking: case number, court, venue, and status lifecycle
Key-date management: answer due, mediation date, trial date
Plaintiff and defense counsel contact info in one record
Demand and settlement amounts tracked in cents — no rounding errors
Handler assignment and flag-for-review workflow
Litigation notes with soft-delete and author tracking
Overdue highlighting on matters open more than 365 days

CLM-1085 filed — Loaner return damage

Claims

OpenIn ProgressAll

ClaimTypeVehicleStatus

CLM-1084Loaner Damage

2024 Honda CR-V

M. Torres · Valley Honda

Open

CLM-1081Subrogation

2023 Toyota Camry

R. Kim · Route 9 Toyota

Demand Sent

CLM-1079Lot Damage

2024 Ford F-150

J. Walsh · Valley Honda

Body Shop

CLM-1077Test Drive

2023 BMW 3 Series

M. Torres · Metro BMW

Closed

CLM-1075Loaner Damage

2024 Chevrolet Equinox

R. Kim · Route 9 Toyota

Open

Subrogation recovery

What does the path from open recovery to closed dollar look like?

Each matter moves through a structured pipeline: flagged, demanded, negotiated, and closed. Every stage has a handler, a deadline, and an audit trail.

Kanban pipeline: Identified → Demand Sent → Negotiating → Recovered → Closed
Payment type tracking (check, ACH, settlement, etc.)
Demand and recovery amounts per matter
Structured notes tied to each subrogation record
Reporting on recovered vs outstanding across the portfolio

Subrogation Pipeline17 matters · $48,200 in pipeline

Demand Sent

SUB-0041$3,200

2023 CR-V

ProgressiveJun 12

SUB-0039$1,850

2024 F-150

GEICOJun 8

Negotiating

SUB-0036$5,400

2023 Camry

State FarmMay 30

Recovered

SUB-0031$2,100

2022 Pilot

AllstateSettled

SUB-0028$4,750

2023 Accord

TravelersSettled

Common questions.

Subrogation Recovery →Subrogation Estimator →For Dealer Groups →Request a Demo →

Never miss a deadline or leave recovery on the table.

Every matter. Every deadline. One place.

What does the path from open recovery to closed dollar look like?

Common questions.

Stop leaving recovery on the table.