How much is loaner damage costing you?
Estimate your annual un-recovered loaner damage exposure and the upside from structured claim tracking. Adjust the inputs to match your operation.
Your operation
VIP Auto Group, a 10-rooftop dealer group, cut claim cycle time in half and recovered materially more on loaner and lot damage after deploying ClaimsPointe.
Why does loaner damage typically go un-recovered at dealerships?
The root cause is not customer behavior or claim frequency — it’s process. When a customer returns a damaged loaner, the typical response is a phone call, a note in the DMS, and a hope that someone follows up. There is no structured claim, no handler ownership, and no deadline. The matter stalls and eventually gets written off.
Good recovery looks like this: damage documented at vehicle return with photos and VIN, a claim filed immediately with a control number, a handler assigned, and a recovery path selected — through insurance, direct demand, or body shop routing. Every contact and every dollar is logged. Nothing falls off the radar because the system enforces follow-up.
Structured claim tracking changes the math because it changes the default from “write it off” to “pursue it until closed.” The calculator above is conservative — real recovery rates for dealers with structured processes often exceed 80% on incidents with clear customer liability.
The dollar number in your result is not a software cost justification — it’s found money. It already happened. The question is whether it gets recovered or written off.