Repairs, VINs, and approvals tied to every claim.
What is body shop repair order tracking? Body shop repair order tracking is the process of linking every vehicle repair — by VIN, repair order number, and shop — directly to the insurance claim that caused it. It gives dealerships real-time visibility into repair status, estimated turnaround dates, and days in shop without calling the body shop or switching systems.
Track every repair order from intake to return without switching tools. Tie body shop work directly to the claim it came from — with a full audit trail.
Why does repair status end up in three places that don't communicate?
The claim is in a spreadsheet. The repair order is in the DMS. The status update is a phone call. By the time a manager wants to know where a loaner-damage vehicle stands, they're already making three calls and checking two systems. ClaimsPointe puts the repair record inside the claim — so the answer is always one click away.
Every repair tracked. Every vehicle accounted for.
- VIN-level tracking — every repair tied to a specific vehicle
- Repair order status: Pending Estimate, In Progress, Waiting Parts, Complete, and more
- Est. turnaround date with overdue highlighting when the vehicle isn't back
- Return date tracking to calculate total days in shop
- Editable VIN and year/make/model fields directly on the repair record
- No tool-switching — body shop work lives inside the claim
- Full audit trail from damage to repair to closure
From damage to repair to closure.
Log the damage
File the claim at first notice. Attach photos. Note the VIN, year, make, and model.
Open the repair order
Create a body shop record inside the claim. Set the RO number, shop, and est. turnaround. Status starts at Pending Estimate.
Track to return
Update status as the repair progresses. When the vehicle is back, log the return date. Days in shop is calculated automatically.