Built into fixed ops.
Fixed ops generates claims — service damage, body shop repairs, customer vehicle incidents. ClaimsPointe connects those claims to body shop VIN tracking and cycle-time reporting so nothing slips through the margin.
Why don’t claims and body shop track together — and what does it cost fixed ops?
A customer vehicle comes in damaged. The service advisor writes a note. The body shop opens a repair order. The claims team files... nothing, because no one connected the incident to a structured claim. The repair completes, the cost is absorbed, and there is no record to support recovery from the customer's carrier. Fixed ops directors feel this as margin erosion — the cause is an unstructured handoff between the service lane and claims.
What does the full path from service incident to claim to body shop look like?
Incident captured in service, claim filed immediately, body shop repair tracked at VIN level, recovery routed through carrier or warranty — all in one connected workflow.
- Service damage incidents captured with VIN, photos, and service advisor attribution
- Claim created at the time of incident — no gap between service lane and claims
- Body shop repair tracked at the VIN level through ClaimsPointe
- Recovery routed through customer's carrier, GAP, or warranty
- Cycle time reporting for every vehicle in the body shop pipeline
- Management visibility into fixed ops claim volume and recovery rate